Booking policies
How bookings, payments, cancellations and your personal data are handled at Logo Hayk Resort. Last updated 8 October 2026.
Booking and cancellation policy
Confirming a booking
A booking is confirmed once payment has been received and you have your confirmation code. Your confirmation email is your proof of booking; please keep the code and bring it with you.
Prices and payment
Room rates are per room per night and include service charge and VAT. Add-ons chosen at booking are charged once per stay. Any payment-processing fee is shown before you pay. Payment is made securely through our payment partner; we do not see or store your card or wallet details.
Cancelling
Write to [email protected] or call +251 904 886 888 with your confirmation code. Refunds depend on when we receive your request, counted to 14:00 on your arrival day:
| Cancelled | Refund |
|---|---|
| 7 days or more before arrival | Full refund of the room and add-on charges |
| Between 7 days and 48 hours before arrival | 50% of the room charges; add-ons refunded in full |
| Less than 48 hours before arrival, or no-show | No refund |
Payment-processing fees are not refundable. Refunds are returned by the method you paid with, within 14 days of our confirmation of the cancellation.
Changes
Date or room changes are free up to 7 days before arrival, subject to availability; any difference in price is payable before the change is confirmed. Changes inside 7 days are treated as a cancellation and a new booking. Nights not used after an early departure are not refunded.
Children and groups
Children under 12 stay free when sharing their parents' room within its stated capacity; cots and extra beds can be requested at booking. Group bookings, weddings and events are arranged with our reservations team and may carry their own terms, confirmed in writing.
If we must cancel
If we cannot honour a confirmed booking, we refund everything you paid in full and help you find an alternative.
Terms of stay
Your booking
Every booking with Logo Hayk Resort, whether made online, by email or at the desk, is subject to these terms, the booking and cancellation policy and the privacy notice.
Check-in and check-out
Rooms are ready from 14:00 on the day of arrival and must be vacated by 11:00 on the day of departure. Early check-in and late check-out are offered when the room is free; a very late check-out may be charged. Please bring your confirmation code and a passport or national ID for each adult; we are required to register every guest.
Rates and extras
A confirmed booking is never repriced. Anything enjoyed during the stay beyond what was booked (restaurants, bar, spa, excursions, transfers) is settled at the resort before departure.
Your room and conduct
Occupancy may not exceed the capacity stated for the room. Rooms and restaurants are non-smoking; a cleaning charge applies where this is not respected. Pets are not admitted, except assistance animals arranged in advance. Quiet hours are 22:00 to 07:00. We may end a stay without refund where a guest endangers others, damages property or disturbs other guests after a warning; damage beyond normal wear is charged at cost.
The lake and the grounds
Swimming, boating and shoreline walks are at your own risk and only in the areas and hours we mark. Children must be supervised at all times, and staff instructions during adverse weather must be followed.
Valuables and liability
Please use the in-room safe. The resort is liable for loss or damage to guests' property only where caused by its negligence, to the extent permitted by law, and not for events outside its control.
Photography
Photographs for your own use are welcome; commercial photography and drones require written permission.
Law and complaints
These terms are governed by the laws of Ethiopia. We aim to resolve any complaint directly; write to [email protected] or call +251 904 886 888. Disputes that cannot be resolved are brought before the competent courts of Ethiopia.
Privacy notice
Who we are
Logo Hayk Resort is responsible for the personal data collected through this website and at the resort. Questions and requests: [email protected] or call +251 904 886 888.
What we collect and why
When you book or contact us we collect your name, contact details, stay dates, party size, the rooms and add-ons chosen and any special requests. We use them to hold and confirm your booking, to communicate with you about your stay, and to meet our legal duties, including guest registration. Technical data such as your IP address and browser is processed to keep the site secure and working.
Payments
Payments are handled by our licensed payment partner. Your card or wallet details go directly to them and are never seen or stored by us; we keep only the payment reference and amount needed to match the payment to your booking and to handle refunds.
Sharing and retention
Your data is seen by the staff who need it for your stay and by the service providers who process it on our instructions. We do not sell personal data or use it for third-party advertising, and we disclose it only where the law requires. Booking and payment records are kept for as long as tax and accounting law requires; other data is kept no longer than needed.
Cookies
The site uses only the cookies and browser storage needed to run it, such as keeping your booking while you pay. There is no advertising or cross-site tracking.
Your rights
You can ask what data we hold about you, have it corrected, or have it deleted where we are not required to keep it. Write to [email protected] from the address used for the booking.
Changes
This notice was last changed on 8 October 2026.